About Us

 

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Welcome to Northgate Medical Practice

We are the largest medical practice in the city, with parking facilities, good disabled access and convenient local pharmacy on site. We provide a full range of medical services and specialist clinics with advance booking of appointments, urgent care clinics and late evening surgeries. (17:00 to 19:30, Monday to Friday)

We can now offer the full range of patient online services, for further information and details of how to register for online services click here

 

We currently serve over 20,000 patients in the Canterbury locality. We have 8 Partners, 4 Associate GP's, Advanced Nurse Practitioners, Senior Clinical Pharmacist. To support these clinicians, we have a team of expert Primary Care Nurses, Associate Practitioner, Healthcare Assistants, and Phlebotomist.

We are a Health Education England approved training practice. We have student GP registrars, Nursing students, Physiotherapy students, Kent & Medway Medical Students

We provide all health care services that you would expect from a GP practice with the addition to many Enhanced Services such as 24 hour BPs, 24 hour ECGs and Anticoagulation Clinics (Warfarin). 

We  provider Primary Care Clinics for Ear Nose and Throat, Ophthalmology, Dermatology, Minor surgery, Ultrasound services and providers of First contact Physiotherapy and Audiology Services.

We have invested considerable time in updating our online services and clinical systems to make interactions with the surgery quicker and easier for you. These online services include booking of appointments, online consultations with the clinical team, repeat prescription requests and electronic prescriptions sent to your nominated pharmacy. (This will require a GDPR consent to share/SMS text to the mobile phones)

We encourage our patients to register with these services as it is far more convenient and saves time compared to traditional methods of phoning or visiting the surgery.

We hope you find all the information helpful and please feedback to us if you have any suggestions on improving our website.

 

Code of Conduct

Whenever you attend the surgery, please check in with the Receptionist or use one of the two the self check-in screens located by the reception desk.

When booking your GP appointment, please indicate to the Receptionist if you need an extra-long session with your GP.  It is easy to book a GP appointment online, please request a letter from the Receptionist (you will need to bring ID for this letter) to enable you to book a GP online.

You will always be seen by the Urgent Care Team on the day you request an appointment if your need is medically urgent.  Please do not abuse the emergency appointment system.

Reception is a busy area, please be as patient and understanding as possible.

If you are not called for your appointment within 30 minutes, please tell the Receptionist.

If you are feeling increasingly unwell, please tell the Receptionist. We can only help if we know.

If you cannot attend a booked appointment – or no longer need it – please notify the surgery in order to avoid wasting valuable appointment time.

A GP can see five patients at the surgery in the time it takes to do one home visit. Please try and attend the surgery if at all possible.

The Receptionists are following the Practice’s procedure. If you are unhappy with a service they provide, please ask to speak to the Senior Staff Member.

If you are not clear on the instructions you have been given by a GP or other member of staff, please ask for clarification before leaving the surgery.

Please respect other patients need for a calm atmosphere in the waiting room and try to keep your children under control.

Always give two working days’ notice for a repeat medication request. The Out of Hours Service IC24 is for emergencies only. It is not an extension of your GP’s surgery hours.

 

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