Code of Conduct

Whenever you attend the surgery, please check in with the Receptionist or use one of the two the self check-in screens located by the reception desk.

When booking your GP appointment, please indicate to the Receptionist if you need an extra long session with your GP.  It is easy to book a GP appointment online, please request a letter from the Receptionist (you will need to bring ID for this letter) to enable you to book a GP online.

You will always be seen by the Urgent Care Team on the day you request an appointment if your need is medically urgent.  Please do not abuse the emergency appointment system.

Reception is a busy area, please be as patient and understanding as possible.

If you are not called for your appointment within 30 minutes, please tell the Receptionist.

If you are feeling increasingly unwell, please tell the Receptionist. We can only help if we know.

If you cannot attend a booked appointment – or no longer need it – please notify the surgery in order to avoid wasting valuable appointment time.

A GP can see five patients at the surgery in the time it takes to do one home visit. Please try and attend the surgery if at all possible.

The Receptionists are following the Practice’s procedure. If you are unhappy with a service they provide, please ask to speak to the Senior Staff Member.

If you are not clear on the instructions you have been given by a GP or other member of staff, please ask for clarification before leaving the surgery.

Please respect other patients need for a calm atmosphere in the waiting room and try to keep your children under control.

Always give two working days’ notice for a repeat medication request. The Out of Hours Service IC24 is for emergencies only. It is not an extension of your GP’s surgery hours.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website